Ready -- Aim -- Fire? That's an easy trap to fall into --especially when being confronted by a hostile person. Often we respond with the first thing that flips into the firing chamber in our mind. But don't!
Instead of firing back with such an explosion -- which you will regret later --do these two things: First respond with a silent pause for a few seconds. This will throw your adversary off guard making him or her wonder whether you heard their comments or not and how you're going to respond.
It will also give you those precious few second you need to think about the most effective response; you'll become the master of the situation -- not your opponent and create a very positive image of you in the minds of any bystanders.
Just remember to keep good eye contact with the other person. Don't look directly into their eyes as this could become very confrontational. Instead let your gaze take in their entire face -- with a very pleasant expression on your face.
These two things -- that silent pause and good eye contact will not only give you those precious minutes to frame your response but create a picture of you as being honest, thoughtful, reasonable, and trustworthy while throwing you attacker off balance.
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