Choose Them Carefully!

Do you remember the advice from the Bible about being "slow about speaking but quick about listening -- or words to that effect?  Good advice for the speaker or presenter in any situation -- particularly if you are dealing with a business problem.

Before you say anything think about the words you use. Don't just let words spill out of your mouth. Ask yourself, "Are they going to cause a negative or positive reaction?

If you are discussing a failed marketing or production project that really has you upset this is especially critical. If you come out with condemnatory words or words that point an accusing finger at members of your manufacturing them demanding that they do something to turn it around  you are going to get a reaction all right -- a negative one from a completely demoralized team.

If on the other, you started with a brief mention of the problem and then told them reassuringly  that you know that together we can come up with ideas to turn this around."  -- and then sit down and brain storming solutions with them (using Mind Mapping techniques especially)  you're more apt to win the support of your team and turn the problem around create a manufacturing and marketing plan that succeeds. 

Plans your ideas and words to create a positive, motivating atmosphere in your board or meeting room.


 For more information on this see the book  Say It Right the First Time  by Loretta Malandro, Ph.D.
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( For more ideas on business communication see the post below)